At this retailer, the director in charge of stores decides that every time a store employee gets an email, a copy should automatically be sent to the employee's supervisor, reports an IT pilot fish working there."After many days of setting the autoforward feature on the mail server for each of our 120 store email accounts, it is now configured so that the low-level user's email is copied to the mid-level user, thus to the location manager and finally the regional manager," fish says."Complaints start immediately."Store managers don't understand why they're suddenly getting two or three copies of each email sent to their store.

Fish explains that the boss wants each manager to know what's going on in the store by getting copies of the emails.